VATRIX Call Recording
Listen efficiently with VATRIX. Our Call Recording service allows you to maintain quality control in your company by providing you with a clear understanding of how your business is interacting with callers.
Call Recording Supports Your Company's Growth
Recordings of your team’s calls can be an important diagnostic tool for the well-being of your company. VATRIX Call Recording functionality has a variety of uses for your business:
- Identify trends in business needs
- Develop training materials for both current and future employees
- Monitor customer service quality
- Solve individual or company-wide issues
- Listen carefully to customer needs
- Protect your business when sensitive information is shared
- Organize phone-transmitted conversations
Customize Call Recording Activation
Even though you may desire recordings for some of your business calls, we know your data storage does not need to be clogged up with unnecessary audio junk. That’s why we offer four different activation modes for this feature. With VATRIX, you can set up a system that records only the most pertinent materials.
Call Queue
Record any calls sent through the Call Queue regardless of who answers the call.
Individual Users
Record calls for any employee no matter which device they are using.
Physical Devices
Record any calls from a physical device regardless of who’s using it.
Star Codes
Record calls on demand! Any employee can elect to record a call at any time.
Additional VATRIX Call Recording Features:
Call Recording Playback:
Listen to your recordings on VATRIX for up to 30 days. During that time, you can decide which ones should be saved for the future.
Easy-to-Download Files:
Preserve any valuable recordings with a click of a button. This will store the recording as a .wav file on your PC.
Recording Annotation:
Help yourself remember why you saved that recording in the first place. Simply place a short summary about any notable features of the recording.
Frequently asked questions
Where do my Call Recordings go?
VATRIX will automatically save your recordings for up to 30 days. If you wish to save any recordings beyond this holding period, you can easily transfer these files to a different cloud or storage device.
Can employees decide when they do or do not want to record a call?
Yes, but only if you have activated the settings for star codes. If you have done so, then your users can press *80 to begin recording a call and *81 to finish recording a call.
Can I decide which calls are recorded and which ones are not?
Yes. VATRIX offers a variety of conditions for call recording which can help your business retain only the most relevant recordings to your system.