Local Number Porting Guide

When transferring from your previous phone carrier to Vatrix, you may wish to keep your existing phone number. This resource post is here to help you navigate that process.

Porting Your Phone Number Made Easy

Vatrix makes transferring your current local number easy. To do so, you must begin by submitting a Local Number Portability (LNP) order. Local Number Portability allows customers in the United States, Canada, and Puerto Rico to port their existing telephone number/s (PSTN, VoIP, or Mobile TN’s) from one phone service provider to another. Vatrix provides a portal to initiate the porting process.

Vatrix LNP Order Checklist

Be sure of the information you're submitting. Ports depend on the correctly provided information as well as the first available date granted by the losing carrier. Discrepancies in submitted information will delay the porting process.
Changing the LNP order in any way will automatically restart the submission process with your previous carrier.
Carriers do not allow the addition or removal of numbers. If you wish to add or remove numbers, your order will need to be canceled and resubmitted with the updated information.
Without exception, we require a valid Letter of Authorization (LOA) with all port requests. You can download the LOA form from your Dashboard under the Forms section located in the drop-down menu beneath your profile avatar.
To ensure a successful port, obtain a copy of your Customer Service Record (CSR) from your previous carrier. Although this step is not required, it is highly recommended to ensure a smooth process.
If you do not have (or if you cannot obtain) a CSR, a telephone bill that is 30 days old or less is acceptable.
If you have a distinctive ring, a PIC Freeze, or a carrier change restriction on your account, these MUST be removed before submitting your port request.
If you are requesting a Partial Port of only certain numbers from your account (as opposed to a Full Port of all the numbers on your account), check if one or the numbers is listed as a Billing Telephone Number (BTN). If a BTN is being ported, then one of the remaining numbers must be identified as the new BTN.
If you port a number that has any packaged services (DSL, Internet Line, or special services), please let us know if you would like to keep those services or cancel them.
All phone numbers which you intend to port must be active at the time of the port. Do not cancel any telephone number/s before the port.
If you are porting any Toll-Free Numbers, we require a signed RESPORG (Responsible Organization) form along with the Toll-Free Number port request. The RESPORG form is available for download on your Dashboard under the Forms section located in the drop-down menu beneath your profile avatar.
AFTER the port has been completed, contact your previous carrier to confirm this so that they may disconnect you from their services and stop billing you.

Port Order Generation

All ports must be initiated through the Port Order Submission Form which is accessible from the Manage DID portal by clicking the ‘Create Port Request’ menu button on the left side of the page within the Vatrix DashManager portal.

Uploading Porting Documents

Both LOA and RespOrg forms are required documents for each port request. The LNP team will not process any port request without these signed forms. To upload mandatory forms on the LNP request, follow the instructions below:

1. Log into the Vatrix dashboard.

2. Under the profile menu, click on the “Tickets” option.

3. Within the LNP ticket for the number(s) you want to port, click on the Basics tab and upload the necessary documents to LNP forms

Things to Remember for Form Completion:

LOA Form

Be sure to identify the PIN or the last four digits of the Social Security Number (SSN) when porting a wireless number.
For Partial Ports, select a “New BTN” if the BTN is being ported and/or if any numbers or services will be left behind.

RespOrg Form

The New RESPORG ID should be AUC72.
No other RespOrg ID that should be reflected on the form so as to prevent confusion to our carrier and to avoid porting your number to the wrong RespOrg ID.
Only a Wet/Electronic signature is allowed. Typed signatures/names will not be accepted by our carrier.
The authorized name should be indicated both the form and the signature.

Forms must be signed by the authorized person within the last 30 days. Ensure that the submitted form is clear and (if it is handwritten) legible.

Processing Time Estimates

Activation time is restricted from 9:00 AM ~ 5:00 PM EST from Monday to Friday only (excluding holidays). Vatrix can only make a special request if there is an urgent need to port beyond the designated activation time. Indicate any time restrictions you have in the comments section of your LNP request form, and the LNP team will advise you accordingly if your requested port date/time is feasible or not.

Please note that after-hours triggers are highly inadvisable. If we run into problems and are in need of escalation, there is a strong possibility that the request will still be stalled until the next business day.

On the other hand, Expedited Ports are still a potential option. Please keep in mind that this choice does require the cooperation of your previous carrier, and some carriers do not cater to expedite requests. Please check with your MSA to be informed of any expedite fees. To make an expedite request, please state your request in the comments section of your LNP request or communicate this desire through an existing LNP ticket.

Port Type	Time Frame
Expedited Ports*	within 3 business days
Standard Ports (1-10 TNs)	5-10 business days
Bulk Ports (less than 100 TNs)**	7-15 business days
Project Ports (more than 100 TNs) ***	3-4 weeks
Canadian Ports	10-15 business days
Toll-Free	5-7 business days