VATRIX OMNI plans and pricing
VATRIX OMNI keeps you connected to new and existing customers through popular communications channels, such as voice, SMS, webchat, and email. OMNI also offers numerous other features, including business intelligence tools, an intuitive dashboard, and much more.
Essential
Our basic plan for small businesses
Price is per seat, defined as one user license.
- Inbound calling via softphone
- Call monitoring dashboard
- Intelligent call routing
- Basic IVR and ACD functionality
- Customizable greetings
Pro
Our most popular plan
Price is per seat, defined as one user license.
- Everything in Essential, plus:
- Outbound calling and dialers
- Intelligent reporting
- Omnichannel communications
- CRM integration (Teams, Salesforce, etc.)
Expert
Our full suite of OMNI features
Price is per seat, defined as one user license.
- Everything in Pro, plus:
- Agentless dialers
- Campaign management
- Agent scripting
- Post-call feedback surveys
See a plan you like? Let's get started
Build a customized OMNI package for your business
Looking for a specific feature that isn’t listed above? Want one feature from one plan and don’t need another? We understand that some businesses may find utility in mixing and matching certain features because every business is unique!
We can create a customized OMNI package just for you.**
Call today to get started.
Frequently asked questions
What is VATRIX OMNI?
VATRIX OMNI is a multichannel response solution that allows for customers and representatives to communicate with one another effectively. Communications can be monitored via an intuitive dashboard.
What is a softphone?
“Softphone” refers to software that allows users to make phone calls (VoIP) over the internet by using a computer and headset.